FAQ

Yes. We encourage you to personalize your suite with your own decorations

No. You will be required to sign a Tenancy Agreement, which outlines the accommodation and service package they have selected. The agreement is on a month-to-month basis, which allows maximum flexibility for changing options.

Yes. Your $500 deposit reserves your suite. It is placed in a non-interest-bearing account and is applied to the first month’s rent when you move in. Should your plans change before that date, the deposit is 100% refundable.

Yes. Managing rate increases against often-increasing operating expenses is a difficult balancing act, which we undergo every year. We will do our best to keep increases to a minimum while maintaining our high standard of services.

No.

Yes. Your suite is your home—we encourage you to make it comfortable and add your own personal touches. When you move in you will find your suite painted and equipped with window coverings in neutral tones. You may, at your own cost and within reason, paint walls, apply wallpaper, install draperies, and hang pictures to personalize the suite as you like. Our maintenance staff will be happy to assist you in hanging pictures and mirrors.

Maintenance personnel are available for odd repairs and jobs of this nature. There is no cost for routine suite maintenance or repairs.

No. For the health and comfort of residents and staff, The Royal Henley Retirement Community is a smoke-free building.

Yes. We understand that not everyone feels comfortable at the same temperature, so each suite is equipped with its own heating system. You can vary the room temperature to suit your own comfort.

Suites are equipped with kitchenette areas where you can keep a toaster, microwave, coffee maker, etc., to make light meals and snacks.

Yes. We will have a few single cots available on a first-come first-served basis, to allow residents to occasionally have guests stay overnight in their suites. Or your guests may wish to take advantage of the Preferred Guest rates the Royal Henley families receive at the local hotel.

Your guests are welcome to dine with you in the dining room. Advanced reservations are required and the charges can be added to your monthly account or your guests may pay for their meal as they leave.

Yes. Visitors and friends are welcome to participate in the activity programs. We believe in the saying “the more, the merrier,” and we encourage the full use of the building’s amenities. Some activities outside the residence may require pre-booking and payment in advance, such as for theatrical or musical events. Kindly note that space on trips and activities are offered to residents first.

Yes.

Yes. We offer complimentary in-suite meal service should you become ill, available through the nursing department. If, for convenience sake, you wish to enjoy meals in your suite, a nominal fee will apply.

Yes. We can accommodate most therapeutic diets, including diabetic, low-sodium, and renal. As a general rule, our chefs are careful to ensure all meal selections are nutritionally balanced and residents can choose daily from a varied and health conscious menu.

The Royal Henley Retirement Community was designed to offer a continuum of care with options to explore if your health changes. Trained professionals are available 24 hours a day to administer health-care services. You may retain your own physician or use the services of the physician who visits at the Royal Henley.

Yes. Small animals are permitted. A $500 non refundable deposit is required when pets move in, to cover extra repairs or cleaning that is required when pet-owning residents vacate their suites.Residents are responsible for the care of their pets, which must have updated vaccinations and annual physical exams. Cats must remain in individual suites; dogs must be leashed in common areas and taken off the property to relieve themselves. Residents are responsible for placing waste in the garbage bins in park areas.

Yes, doors are secured from the outside only. Guests can obtain entrance by contacting the concierge. All entrances and exits are monitored with cameras

There is a monthly fee for parking at the Royal Henley which helps to cover the costs associated with our valet parking service should you choose to use it. We even clean the snow off the windshield!

Yes. We have a good sized lot with designated visitors’ parking. Please remind guests to sign the registry at the Concierge Desk upon arrival.

No. The comfortable Royal Henley vehicle offers complimentary transportation to scheduled outings and events. We also offer specific times in the week for shuttle service to medical appointments.